Quality Policy
Quality Policy
Nicol Scales & Measurement is committed to the following:
- Good professional practices and to the quality of its testing, calibration and services to its customers.
- Providing ongoing training and evaluation to its employees and adhering to the laboratory’s standard of service.
- Creating and maintaining a quality system of continuous improvement focusing on operational excellence. Working to be recognized by our customers as the best resource for sales, service, calibration, repair and maintenance. Striving to provide quality services at competitive prices, earning the trust of our customers for the long term.
24/7 Emergency Service
We know that weighing and measurement equipment is critical to your process. Therefore, when your equipment goes down, your business is down.
That’s why Nicol Scales & Measurement offers 24/7 emergency service and repair. While our normal Service Department hours are Monday through Friday, 7:30 – 4:30, we have technicians on call 365 days a year.
If it is an emergency, you will be directed to provide your contact information to our service representative on call. You will receive a call back as quickly as possible so that we may determine the quickest and most efficient way to assist you.
If it is a non-emergency, simply provide your information in our After Hours voicemail at 800-225-8181, and you will be contacted first thing the following business day.