In House Service Technician

Posted on September 26, 2017

In-House Service Technician

Are you tired of battling the cold, heat, rain or snow and want to be inside away from these conditions? Have you had enough of working all day and completing your work orders only to find a 2 hour drive home because you are on the wrong side of town?  Is your spouse constantly telling you can’t be counted on to be home to go to your mother in laws house? Well maybe that one has merit, but do I have a deal for you!

The Deal:

Nicol Scales and Measurement’s Dallas branch has earned a unique position in the market for a great place for Customers to send their light capacity scales for repair. We have also earned the trust of several top manufacturers, serving as Warranty Centers. The volume has reached a high level, and we need a Depot Scale Repair Coordinator who can interface with customers, diagnosis/repair, quote replacements and maintain the flow of documentation and repair cycles…..Run your own department with our Service Department.

About us and the position:

Founded in 1931 and covering Texas with four offices, The Nicol Group of Companies maintains a strong sales, service, equipment calibration distribution niche in the chemical, recycling, refining, city municipalities, petrochemical, pharmaceutical, and transportation and food industries. We are seeking a hands-on Scale In House Service Technician to provide our customers with exceptional service in a timely manner by performing the following responsibilities in our Dallas Office Depot:

• Work in our in-house lab with absolutely no field work. 
• Troubleshoot, Repair and calibrate scales using test weights, unassisted, lifting up to 50lbs.
• Knowledgeable and experienced in multiple manufacturers’ equipment (Mettler Toledo, Weigh-Tronix, Rice Lake, Cardinal, Fairbanks, Sartorius etc…) 
• Complete service reports in a timely fashion using our CertFlo software. 
• Provide customer service in handling quotations and replacement equipment if needed.
• Provide technical assistance to customers over the phone

In House Service Technician Job Requirements:

• Pride in quality of work 
• 5-10 years light capacity scale repair experience 
• Self motivated with the ability to effectively communicate with internal partners and our customers
• Must be able to complete and maintain successful background checks, including Motor Vehicle Report, credit, criminal and drug test/Physical

Compensation:

Base Salary:​$50,000, plus Quarterly Depot Repair Revenue, Replacement Eq. Commission

Benefits:
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive pay based on experience and an extensive benefits package including vacation, sick and personal time off. We provide medical, dental, life and long term care benefits along with a 401k plan with company matching. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. Your future growth opportunities within the company are limited only to your ability and desire to succeed. We strive to provide a safe, respectful environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Contact: Steve Ford, 214-428-8181 or submit resume to s.ford@nicolscales.com

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