Our Austin branch is off to a great start securing new calibration customers. While conducting an internal audit, an Austin business repeatedly incurred a 4% error. NSM calibrated and tested both the inbound and outbound truck scales and confirmed a mechanical issue on the inbound truck scale which hindered proper operation. NSM replaced all the worn suspension components and load cells and re-leveled the scale. The scale was then re-calibrated and tested for proper operation. NSM was able to minimize the percent error between inbound and outbound scales to .02%, a percent decrease of 99.5%. All in all a great job by Daniel not only to diagnose the previously overlooked problem but also to provide a solution, solidifying our relationship with this customer for years to come.