We send a survey to each of our customers after any sale or service. Our three offices have an average customer satisfaction rating of over 97% good or excellent ratings.
Here’s a small sampling of the positive feedback we’ve received:
Administrative Assistant at CG Labs
“You guys do great! Thanks!”
Advanced Quality Engineer Stant Manufacturing Testimonial
I am impressed by the capability of the Lloyd Instruments LR10K Plus at the price we purchased. This will double the technical capability at the this location.
So many times we neglect to let people know when they are doing a good job. You guys... are the tops. You are polite and professional with all the customers; you handle all our requests with care; and demonstrate the level of detail that makes... our jobs here so much easier. And from what I can tell, your documentation and workmanship is superb.
I appreciate all that you do for our group. Thank you.
Apache Corporation Aircraft Tech Testimonial
Excellent service! I will not hesitate to recommend you to my fellow aviators.
Becknell Wholesale Branch Manager Testimonial
I have used your company for more than 20 years! Great personnel, great company!
Berry Plastics Pryor Facility Testimonial
Just want to pass on a word of appreciation for your quick help in solving a problem for me. Your customer service rep was a great help in expediting the delivery of a vital part to me overnight. He personally made sure the part was identified and shipped to me in the shortest amount of time. The part arrived this morning as promised and I am up and running again. Thanks again for the quick response!!
Buyer at Kaneka Nutrients
“We appreciate quick response and professional service.”
Calibration Technician at Meyer Tool
"I was impressed with the calibration service performed on our optical comparator. Your tech Lawrence was very knowledgeable and efficient; calibration stickers and certificates were printed on site, saving time which is a plus."
CEO at Claxton Recycling
“You guys (and gals) are great!!”
ChemCal Production Manager Testimonial
“I want to take a moment to mention how pleased we are with the install of our new load cells. Stoney and Coin spent 3 days with us and did a great job. They were informative, friendly, and professional while they were at our facility. As we begin to use our new load cells we expect that we will be happy with them. Those two employees are "first class" in my book.”
Coordinator at Gulf Coast Regional Blood Center
"Thanks for a very easy and very satisfying experience." - Coordinator at Gulf Coast Regional Blood Center
Equipment Manager at Southland Contracting
“Fine job and fast service.”
Expeditors Operations Manager Testimonial
Recently we installed a fork lift scale for Rice Lake Weighing Systems at Expeditors; Rice Lake passed on the following testimonial:
“The guys from Nicol Scales were awesome. I know they are acting as a dealer/rep for your company, and I want you to know they represented you well. I understand how important (and nerve-wracking at times) to let a third party be your face, and Nicol is definitely a top-notch group.”
General Manager at GWS Welding Supply
“Technicians are very customer oriented and answered all of my questions.”
Genesys Spine Inc. Testimonial
Wow, I sent a digital protractor out Wednesday from my facility and just received it back already calibrated!!! I specified that the tool be expedited, expecting it in 4 or 5 days, but 2 business days! Holy Mackerel! Great job to anyone involved! Please show this to anyone involved. That’s why I use Nicol Scales instead of those wannabes out there.
Kongsberg Automotive Test Lab Technician Testimonial
"I want to extend my thanks to all involved in calibrating our multimeter. The turnaround time was outstanding. In the past, we used another source to calibrate, and they always took 3 or more weeks to do the job. We will be using you guys from now on."
Lab Supervisor at Demaur Cosmetics
“Your Technician was extremely helpful. Thank you.”
Manager at Clifco Spices
“Friendly and helpful employees. They always get us taken care of.”
Manager at Houston Scrap Recycling
“Wonderful communication. Will definitely recommend again. Thanks”
Nicol Scales & Measurement named Key Supplier for HSI Sensing
Another satisfied customer! Nicol Scales & Measurement was recently named a “key supplier” for HSI Sensing. We were given a 100% rating for quality, delivery, and administrative requirements.
North American EQC (Essilor Quality Center) Manager
"The technician came today & everything is just as expected. I absolutely enjoy Nicol's services. Just wanted to say thanks again."
Operations Analyst Trelleborg Offshore US Inc Testimonial
It has been pleasant working with the Service Manager and his team at Nicol Scales & Measurement. It is refreshing to share a partnership with a company that we can trust and rely on.
Operations Manager at Spinnaker/Nokia
"Everything met my expectations and look forward to working with you in the future."
Owner of Town & Country Ultra Wash
"Your representatives seemed quite competent and very professional in performing their duties."
Plant Manager at Sweetlix
“The Service Manager said Nicol Scales could fix it and they did. Tremendous crew. The Technician solved a problem in 2 hours that our former scale company had worked days (probably 6-8 days) and told us it was our problem and could not help us.”
Plant Supervisor at Central Wire Industries
"Excellent service from Nicol Scales & Measurement"
Quality Assurance Manager at Carie Boyd’s Prescription Shop
Thank you for all of your help with our calibration needs! Jodi Chappell has been an indispensable asset to us with helping setting up our new facility in Irving. She is prompt to get help on-site, even if it is for just one or two items. Jodi is always happy to come by our site to pick something up, to drop something off, or just to check on us and say hello. I also appreciate her knowledge on all the services covered and the industry in general! Thank you, Jodi!!!
Quality Assurance Rosenberger CDS, LLC Testimonial
Thanks goes out to all of your team at Nicol Scales. You all have the best customer service and your technician did a great job!
Quality Manager at Geodynamics
“Always outstanding service, and I would highly recommend to other businesses.”
Quality Supervisor at Pelican Worldwide
"My shipping manager said the tech was very professional, knowledgeable and quick to complete the calibrations. Very satisfied with the service!"
Quality Supervisor/QE at Roper Pumps Company
"I wanted to drop you an email and let you know that I really enjoy working with your team. They all do an excellent job. Customer service all around is just spot on.
Lawrence has been doing a great job calibrating our equipment on-site. He does a thorough job, communicates well and is knowledgeable of our equipment controls.
Keep up the good work!!"
“Great customer service.”
Superintendent at Garratt Callahan Company
|"Met with Jodi Chappell to discuss any needs. Only requested that certificates quarterly be sent via email for audit references, and they were indeed sent promptly. Service over the years has been great and is always on time. Stormy was our originator on service end. Thanks to all for the great service including customer service who sets our appointments. May our relationship continue."
Superintendent at the City of Huntsville
Team Leader at Cooper Clinic
“You always come promptly and are flexible with time. Very friendly too.”
Technician at Honeywell Electronic Chemicals
“Very pleased with new installation and calibrations.”
United States Postal Service
“You are great! Accommodating and professional!”
V.P. Quality Assurance Del Monte Fresh Produce Dallas Testimonial
Thank you Nicol Scales & Measurement. We (and you) passed with flying colors on the scale calibration question with the SQF auditor. The ISO 17025 certification you attached and the online tracking of our scales’ service history and certs were the keys.
Warehouse Manager at Fort Worth Bolt and Tool
“Always great service, thanks.”
Warehouse Manager at Garrett Transportation
“Bringing breakfast, lunch or dinner would be the only improvement needed!”
WIC Director at WIC Program
“Service Technician was very friendly and very knowledgeable.”